Refund policy

Return & Refund Policy

Last updated: September 1, 2026

At Decor Inspired, we want you to be satisfied with your purchase. We accept eligible returns for both defective and non-defective products, including returns due to a change of mind, subject to the requirements outlined below.

30-Day Return Window

You may request a return within 30 calendar days from the date your tracking information shows that the order was delivered.

Return requests submitted after 30 calendar days are not eligible for return or refund unless otherwise required by law.

To begin a return, email support@decorinspired.co before sending the product. Please include your full name, order number, product being returned and reason for the return.

Do not send a product back without authorization and return instructions from Decor Inspired.

Eligible Non-Defective Returns

We accept returns for non-defective products, including returns due to a change of mind, personal preference, ordering the wrong size or color, or an item not fitting the intended space.

To qualify for a non-defective return, the product must be:

Unused and in new, resalable condition
Unassembled and uninstalled
Free from damage, stains, odors, pet hair and signs of use
Returned with all original parts, accessories, hardware, manuals and packaging
Securely repackaged to prevent damage during return shipping

Products that have been assembled, installed, altered or used are not eligible for a non-defective return.

Damaged, Defective or Incorrect Items

If your order arrives damaged or defective, is materially different from its product description, contains missing essential parts or is the incorrect item, color, size or variation, contact support@decorinspired.co as soon as possible and within 30 calendar days of delivery.

Please include:

Your full name
Your order number
A description of the problem
Clear photographs of the product
Photographs of the packaging and shipping label
A short video when necessary to demonstrate the issue

Please keep the product and all original packaging until your claim has been reviewed. Do not discard, assemble further, alter or return the product unless instructed to do so.

If the claim is approved, Decor Inspired may provide replacement parts, a replacement or reshipment, a full or partial refund, or another appropriate resolution agreed upon with the customer.

Return Authorization and Instructions

All returns require prior authorization from Decor Inspired.

Because our products may be fulfilled from different locations, the appropriate return address will be provided after your return request is reviewed and approved.

Our business correspondence address does not accept product returns. Do not mail a return to the address shown in our Terms of Service, Privacy Policy or Contact Information page.

Products sent without authorization or sent to an incorrect address may not be accepted or refunded.

After receiving return authorization, the product must be shipped within seven calendar days using the instructions provided by Decor Inspired. We recommend retaining the return tracking number and shipping receipt until your refund has been completed.

Return Shipping Costs

For approved returns involving a damaged, defective or incorrect product, Decor Inspired will provide return instructions and cover the approved return-shipping cost.

For non-defective returns, including change-of-mind, personal-preference, wrong-size or wrong-color returns, the customer is responsible for the return-shipping cost.

When Decor Inspired provides a prepaid return label for a non-defective return, the cost of the return label may be deducted from the customer’s refund. The estimated label cost will be disclosed to the customer before the return is authorized.

Original shipping charges, when applicable, are non-refundable unless the return results from an error by Decor Inspired or the product arrived damaged, defective or incorrect.

Restocking Fees

Decor Inspired does not charge a restocking fee for eligible returns.

Customers may still be responsible for return-shipping costs for non-defective returns as described above.

Large Furniture and Freight Returns

Large furniture and oversized products may require specialized return transportation. Customers requesting a non-defective return for an oversized product are responsible for the applicable return freight cost.

The estimated return-freight cost will be disclosed before the return is authorized when available. Large furniture must remain unassembled, unused and securely packaged in its original packaging to qualify for a non-defective return.

Refusing a delivery does not automatically qualify an order for a full refund. Unless the shipment was refused because of documented shipping damage or an error by Decor Inspired, return-shipping or freight costs resulting from the refusal may be deducted from the refund.

Products That Cannot Be Returned

We cannot accept returns for:

Products returned more than 30 calendar days after delivery
Products that have been assembled, installed, used, altered or modified
Products damaged after delivery through misuse, improper assembly, installation or handling
Products missing original parts, hardware, accessories or packaging
Products showing stains, odors, pet hair, wear or other signs of use
Products sent without return authorization
Products sent to an incorrect return address
Gift cards and other non-returnable digital products
Products specifically identified as final sale on the product page before purchase

This section does not restrict claims involving products that arrived damaged, defective, materially different from their description or incorrect.

Return Inspection

Returned products will be inspected after they arrive at the authorized return location.

If a return arrives used, assembled, damaged, incomplete or otherwise ineligible under this policy, Decor Inspired may deny the refund or reduce the refund based on the product’s condition, as permitted by law.

We will contact you if a returned product does not meet the eligibility requirements.

Refund Processing

When an eligible refund is approved, it will be issued to the original payment method within 10 business days after the returned product has been received and inspected.

If Decor Inspired determines that a physical return is not required for an approved damaged, defective or incorrect-product claim, the refund will be issued within 10 business days after approval.

Your bank, credit-card company or payment provider may require additional processing time before the refund appears in your account.

Shipping costs or other applicable deductions will be clearly communicated before the refund is completed.

Exchanges

We do not offer standard direct exchanges.

If you would like a different product, size or color, you may return the eligible original product according to this policy and place a new order.

For damaged, defective or incorrect products, a replacement or reshipment may be offered depending on product availability.

Order Cancellations

Contact support@decorinspired.co as soon as possible if you need to cancel an order.

We will attempt to accommodate cancellation requests, but cancellation is not guaranteed after an order has entered processing or has been submitted for fulfillment.

If an order has already shipped, it must be handled according to the return terms outlined in this policy.