Frequently Asked Questions

Have a question about shopping with Decor Inspired? Find answers about ordering, shipping, returns, and more below.

Orders

How will I know if my order was received?

After completing your purchase, you’ll receive an order confirmation email containing your order number and purchase details. Please check your spam or promotions folder if you don’t see it.

Can I change or cancel my order?

Please contact us as soon as possible if you need to change or cancel an order. We’ll do our best to accommodate your request, but changes and cancellations cannot be guaranteed once an order has entered processing or shipped.

Can items from the same order arrive separately?

Yes. Some products may be stored and shipped from different fulfillment locations. If this happens, you may receive separate packages and tracking numbers at no additional shipping cost.

Shipping and Delivery

Where does Decor Inspired ship?

We currently ship to addresses throughout the contiguous United States. Some restrictions may apply to Alaska, Hawaii, U.S. territories, P.O. boxes, and military addresses depending on the item.

Do you offer free shipping?

Yes! Decor Inspired offers free standard shipping within the contiguous United States unless otherwise stated on the product page.

How long does order processing take?

Most orders are prepared for shipment within 2–5 business days. Processing times may be longer during holidays, sales, or periods of high order volume.

How long will delivery take?

Delivery times vary depending on the product, fulfillment location, destination, and carrier. Any estimated delivery dates shown at checkout or in your tracking information are estimates and are not guaranteed.

Large furniture items may require additional transit time.

How do I track my order?

Once your order ships, you’ll receive a shipping confirmation email with your tracking information. Please allow up to 48 hours for the carrier’s tracking page to update.

You may also visit our Track Your Order page and enter your order details.

What should I do if my tracking says delivered but I haven’t received my package?

Please check around your property, with household members, neighbors, and your building’s mailroom or front desk. Carriers sometimes mark packages as delivered shortly before they arrive.

If you still cannot locate the package after 48 hours, contact us so we can help you investigate.

Do you offer expedited shipping?

Expedited shipping is not currently available for every product. Available shipping options will be displayed during checkout.

Returns and Refunds

What is your return policy?

Eligible items may be returned within 30 days of delivery. Items must be unused, unassembled, and returned in their original packaging with all included parts and accessories.

Some exclusions may apply. Please review our complete Return and Refund Policy before starting a return.

How do I start a return?

Contact us before sending an item back. Include your order number, the item you would like to return, and the reason for the return.

Our customer care team will provide return instructions and the correct return address. Please do not return an item to the address shown on the shipping label unless instructed to do so.

Are return shipping costs refundable?

Return shipping costs may be the customer’s responsibility when an item is returned because of personal preference, size, color, or a change of mind.

If you receive an incorrect, damaged, or defective item, please contact us so we can review the issue and provide the appropriate resolution.

When will I receive my refund?

Once your approved return has been received and inspected, we’ll notify you of the refund decision. Approved refunds are issued to the original payment method.

Your bank or card provider may require additional time to post the refund to your account.

Damaged, Defective, or Incorrect Items

What should I do if my order arrives damaged?

Please inspect your order as soon as it arrives. If an item is damaged, defective, or incorrect, contact us promptly and include:

Your order number
A description of the problem
Clear photographs of the item
Photographs of the packaging and shipping label
A short video when necessary to show the issue

Please keep the item and all original packaging until your claim has been reviewed. Do not discard or return the product without receiving instructions from our team.

Can I receive a replacement?

Depending on product availability and the nature of the issue, we may offer a replacement item or another appropriate resolution after reviewing your claim.

Products and Furniture

Will the product color look exactly like it does online?

We work to display colors as accurately as possible. However, colors may vary slightly due to lighting, photography, natural material variations, and differences between device screens.

Wood grain, stone patterns, woven materials, and other natural or textured finishes may vary from one item to another.

Does furniture require assembly?

Some furniture requires assembly. Please review the product description for available assembly information. We recommend confirming the item’s dimensions, package size, doorway clearance, and assembly requirements before ordering.

Are décor and accessories shown in product photos included?

Only the items specifically listed in the product title and description are included. Decorative objects, bedding, lighting, and other styling accessories shown in lifestyle photos may be sold separately.

How do I choose the correct size?

Please review all measurements listed on the product page before ordering. Measure your room, entryways, hallways, staircases, elevators, and doorways to ensure the product will fit.

Decor Inspired is not responsible for items that cannot be delivered or placed because of insufficient clearance.

Payments and Promotions

What payment methods do you accept?

Available payment methods are displayed securely during checkout and may include major credit cards, digital wallets, and eligible installment-payment options.