Frequently Asked Questions

Returns and Refunds

What is your return policy?

We accept eligible returns for defective and non-defective products, including change-of-mind returns.

You must request a return within 30 calendar days from the date your tracking information shows that the order was delivered.

To qualify for a non-defective return, the product must be unused, unassembled, uninstalled and in new, resalable condition. It must include all original packaging, parts, hardware, accessories and manuals.

Email support@decorinspired.co before returning any product. All returns require prior authorization and return instructions from Decor Inspired.

Can I return an item if I change my mind?

Yes. Eligible non-defective products may be returned because of a change of mind, personal preference, ordering the wrong size or color, or an item not fitting the intended space.

The return must be requested within 30 calendar days of delivery. The product must remain unused, unassembled, uninstalled and in its original packaging.

Customers are responsible for return-shipping costs for non-defective returns.

How do I request a return?

Email support@decorinspired.co within 30 calendar days of delivery and include:

• Your full name

• Your order number

• The product you want to return

• The reason for the return

• Photographs when the product is damaged, defective or incorrect

Do not mail a product before receiving return authorization and the correct return address.

Because products may be fulfilled from different locations, the return address will be provided after your request is reviewed and approved. Our business correspondence address does not accept product returns.

What if my item arrives damaged, defective or incorrect?

Contact support@decorinspired.co as soon as possible and within 30 calendar days of delivery.

Please include your order number, a description of the problem, clear photographs of the product, photographs of the packaging and shipping label, and a short video when necessary.

Please keep the product and all original packaging until your claim has been reviewed. Do not discard, assemble further, alter or return the product unless instructed to do so.

If your claim is approved, Decor Inspired may provide replacement parts, a replacement or reshipment, a full or partial refund, or another appropriate resolution.

Who pays for return shipping?

Decor Inspired covers the approved return-shipping cost when a product arrives damaged, defective or incorrect.

Customers are responsible for return-shipping costs for non-defective returns, including change-of-mind, personal-preference, wrong-size or wrong-color returns.

If Decor Inspired provides a prepaid return label for a non-defective return, the label cost may be deducted from the refund. The estimated cost will be disclosed before the return is authorized.

Large furniture and oversized products may require specialized return transportation. Customers are responsible for applicable return-freight costs on non-defective oversized returns.

Do you charge a restocking fee?

No. Decor Inspired does not charge a restocking fee for eligible returns.

Customers may still be responsible for return-shipping costs for non-defective returns.

Can I return assembled furniture?

Products that have been assembled, installed, used, altered or modified are not eligible for a non-defective return.

If a product has a manufacturing defect or was damaged before or during delivery, contact us before continuing assembly. We will review the claim and provide appropriate instructions.

Can I return a large furniture item?

Yes, an eligible large furniture item may be returned if the request is submitted within 30 calendar days of delivery and the product remains unused, unassembled and securely packaged in its original packaging.

Customers are responsible for specialized return-freight costs for non-defective furniture returns. The estimated return cost will be disclosed before the return is authorized when available.

When will I receive my refund?

Approved refunds are issued to the original payment method within 10 business days after the returned product has been received and inspected.

If an approved damaged, defective or incorrect-product claim does not require a physical return, the refund will be issued within 10 business days after approval.

Your bank or payment provider may require additional time before the refund appears in your account.

Do you offer exchanges?

We do not offer standard direct exchanges.

If you would like a different product, size or color, you may return the eligible original product according to our Return & Refund Policy and place a new order.

A replacement or reshipment may be offered for an approved damaged, defective or incorrect-product claim, depending on availability.